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Items must be returned within 30 days of the delivery date. Returned items must be in original condition: unworn, unwashed, with all tags attached, and in their original packaging.
Non-returnable items include sale items, gift cards, custom orders, and intimate apparel. Items returned in used condition, or missing tags or original packaging, may be subject to a reduced refund or rejection of the return.
To initiate a return, please click on the Return Request button below or go to our Contact Page.
Once your request is approved, we will provide instructions for shipping the item back to us. The buyer is responsible for return shipping costs unless the item was defective or not as described.
A deduction will be applied if a false claim is made through our site, such as falsely stating the item was "not as described." This deduction will cover return postage and service fees. Misuse of the "not as described" claim will be reported and may result in being banned from using our services.
Return RequestWe provide free postage to the UK for orders over £50 using Track 48. Your order will be dispatched within 1-2 business days.
We use Royal Mail International Tracked for international shipping, offering reliable and fully tracked delivery services. Delivery aims for specific European countries are as follows:
Customs and Duties: Any customs duties and import taxes are the buyer's responsibility. Please be aware that your country's customs authority may impose additional charges that are beyond our control.
Delivery Times and Delays: While we strive to meet the stated delivery times, they may vary due to factors such as weather conditions, customs delays, or natural courier delays. Once we dispatch your item, it is in the hands of the courier, and we cannot control the entire delivery process. However, we are happy to assist you by contacting the courier for updates on your parcel's status.
Lost Parcels: If your item is completely lost during transit, we will issue a full refund to you.
Track Your OrderGrade | Description | Details | Best For |
---|---|---|---|
N - New with Tag | Brand new, never used or worn. | Original tags attached. | Perfect for gifting or personal use. |
A - Very Good | Minimal signs of wear. | Light fading or minor stains, still excellent condition. | High-quality, gently used items. |
B - Good | Noticeable wear but fully functional. | Some fading or light stains. | Budget-conscious buyers looking for value. |
C - Fair | Significant wear and imperfections. | Visible fading, stains, but functional. | Great for casual or everyday use at a low price. |